Urban Lifestyles warranty policy covers our products for 6-12 months or as stated in the product description and is from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.
If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution. This could be either a repair, replacement or refund. We reserve the right to provide the best possible solution based on availability of stock. If stock isn’t available a full refund will be given.
Returns & Exchange Policy
If you think you have a case for a genuine return or exchange request then please contact us first before sending your order back to us as it may get declined and returned to you. In all cases Proof of purchase is required in order to get an exchange. Please note products returned to us for an exchange must be in a resalable condition with all labels and packaging intact.
Where a purchase has arrived and is damaged this first must be taken up with the delivery company.
How to return a product:
If you think that you have a valid reason to return under the policies described above please contact us before sending your order back to us as the processes we use are different depending upon your situation. If you don’t contact us first it could delay your request or result in your claim being rejected. In all cases proof of purchase will be necessary to process your request.
Restrictions and Exceptions:
As a result of hygiene issues a refund or exchange is not available for the following products:
Change to orders
You can make a change to your order up to 24 hours after time of ordering, to do this contact us via email and we will contact you asap.
Urban Lifestyles do everything we can to make sure our product details are accurate at all times.
Errors and Omissions
While Urban Lifestyles endeavour to ensure that the price and description of goods or services are accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserved the right to refuse or cancel the order.